The CSO Manager will be responsible for the periodic sales reports and data analysis, sales toolkits research and building, and sales policies/ procedures standardization and optimization. The manager shall coordinate sales team in support and audit, and focus on cross-department communication and cooperation for business development.
Key requirements of this position are partnering with CSO head and the specific responsibilities of the CSO Manager are as follows:
Essential Function
Sales reports – submit daily sales reports for track and overview of national sales status and CC pair performance;
Data analysis – provide periodic and ad hoc sales data analysis for senior sales decision, management and guidance;
Database maintenance – keep sales reports/analysis in record and file in database for information search and index, assist with SF department to maintain the online reports in proper operation
Sales toolkit building – help sales team to design and develop sales tools to form a foundational operative structured system for sales related standardization and efficiency improvement;
Sales policies/procedures standardization and implementation – assist with CSO head in sales policies/procedures draft, update and implementation, deal with policy/procedure issues from front line and collect feedback timely for sales team support;
Cross-department function – keep up to date in communication with related departments for good relationship and cooperation, together with
CSO head to coordinate with sales team in cross-department function.
Team management – help to manage and lead team members in sales training and audit, provide appropriate support as necessary;
Coordinate CSO projects – assist with CSO head in projects coordination and assignment
Key Measurement
Sales reports/analysis delivery: monitors real-time sales performance against standard benchmarks, submit reports/analysis periodically and provides guidelines on performance improvements
Sales policy/procedure related: makes timely announcement of new policies and procedures with clear implementation guidelines and relevant training where appropriate
Feedback/Follow Up: proactively solicits feedback on policies and procedures and follows up in timely fashion on suggestions and comments
Cooperation with CSO head in ad hoc/sudden issues treatment
Assist and support in sales team operation and development
Specific Requirements
Excellent communication skills
Good at logical thinking and reasoning
Master in Salesforce system
Expert at data analysis and report
Familiar with sales team operation and processing
Time management capability
Proven ability to perform under pressure
At least 36 months working experience on sales and support position
